KwaDukuza’s latest annual report shows service delivery has dropped to just 38%, down from 58% the year before. At the same time, performance bonuses were still paid to senior municipal officials, with some payouts running into hundreds of thousands of rand. That is the disconnect. If delivery is falling, what exactly is being rewarded? In this episode of Uncensored, we break down the numbers in the report, where the failures are happening, and how the system continues to justify these payouts while basic services fall behind.